Health & Crisis Services
988 Suicide & Crisis Lifeline
Available: 24/7
Free crisis support for people experiencing emotional distress, mental health concerns, substance use concerns, or suicidal thoughts. Help is available in English and Spanish. Veterans: press 1 after dialing 988.
Poison Control Center
Available: 24/7
Expert help for poisoning emergencies and questions. For a life-threatening emergency, call 911 first.
Sonoma County Mobile Crisis Services
Available: 24/7
Behavioral health crisis assessment and support in Sonoma County, regardless of medical insurance coverage. Call to discuss the situation and available response.
SAMHSA National Helpline
Available: 24/7 · Treatment referrals, not emergency dispatch
Free treatment referrals and information for individuals and families facing mental health or substance use concerns. Available in English and Spanish.
Alerts & Evacuation
Current Weather Alerts, Wildfire Reports & Emergency Alert Sign-Up (members only).
Official Evacuation Maps & Road Closures
Online information · Follow official evacuation instructions
Genasys Protect covers evacuation zones in both Sonoma and Napa counties. The county map covers Sonoma County roads; Caltrans covers state highways in both counties. Check official updates before traveling; maps can lag changing conditions. Do not wait for a map update if officials tell you to evacuate.
Franz Valley COPE on GroupMe
Volunteer-run emergency communication · Franz Valley & Knights Valley
Neighbors use this GroupMe group to share urgent local emergency information. Managed by Franz Valley COPE volunteers, it is not a government service and does not replace 911, official alerts or evacuation instructions.
Call 911 first when emergency response is needed, then post to the group. Do not expect the group administrator or another member to call for you.
Emergency messages only
- Share information neighbors need immediately: fire or smoke, a tree blocking a road or on power lines, or a lost or found child.
- No chitchat, politics, thank-you messages, community events, routine internet outages or lost-pet posts. Every message notifies the whole group.
- Post only urgent information directly related to an emergency. Members who do not follow the rules may be removed.
How to join
You must own property in Franz Valley or Knights Valley. Group administrator Val Swisher must add you before you can join.
- Email Val at valswisher@gmail.com with your first and last name, property address and cellphone number.
- Install the GroupMe app on your phone. Once Val has added you, join Franz Valley COPE.
- Enable GroupMe notifications, including overnight, so you can receive urgent messages.
Sonoma County Emergency Services
Franz Valley is primarily served by Sonoma County emergency services. Call 911 for emergencies.
Sheriff’s Office (Non-Emergency)
Non-emergency law enforcement
Non-emergency law enforcement issues in unincorporated Sonoma County.
Emergency Information Hotline
Recorded county emergency information
Information on local emergency conditions and countywide emergencies. This is not an emergency dispatch line.
Fire/EMS Dispatch (REDCOM)
Non-emergency dispatch contact · Emergencies: call 911
Centralized fire and EMS dispatching for Sonoma County. Do not use this number instead of 911 for an emergency.
Napa County Emergency Services
Some Franz Valley areas may be served by Napa County services. Call 911 for emergencies.
Office of Emergency Services
Office contact · Not monitored 24/7
Emergency management and coordination for Napa County. Use 911 for immediate emergency assistance.
Public Information & Support
Office hours: Monday-Friday, 8am-5pm
General Napa County public information during office hours; not an emergency response line.
Utilities & Infrastructure
PG&E Power Outages & Gas Emergencies
Available: 24/7 for emergencies and outages
Report outages, downed power lines, and suspected gas leaks. Stay away from downed lines. If you smell gas, leave the area before calling; call 911 for immediate danger. Power shutoff alert sign-ups are under Alerts & Evacuation.
Domestic Violence & Support Services
Sonoma County Services
YWCA Sonoma County Crisis Hotline
Hotline: 24/7 · Other service hours and fees vary
Domestic violence crisis support, safe house shelter, counseling, support groups, court advocacy, housing assistance, and children’s services. English and Spanish services. Counseling may use a sliding fee scale; ask about eligibility and costs.
Family Justice Center Sonoma County
Office hours: Monday-Friday, 8:30am-4:30pm
Walk-ins and appointments for support, legal advocacy, law enforcement assistance, and counseling. No requirement to report to police. Location: 2755 Mendocino Ave, Santa Rosa.
Napa County Services
NEWS – Napa Emergency Women’s Services
Hotline: 24/7
Domestic violence and sexual assault support, safe house shelter, bilingual advocacy, children’s programs, housing assistance, and support groups serving Napa County, including Calistoga.
National Resources
National Domestic Violence Hotline
Available: 24/7
Crisis support, safety planning, information, and referrals in multiple languages. Type START when texting. TTY: 1-800-787-3224.
Human Trafficking Support
National Human Trafficking Hotline
Available: 24/7
Support for people experiencing human trafficking, safety planning, tips, and connections to local services. More than 200 languages are supported. The hotline is not a law enforcement agency. TTY: use 711.
Verity – Sonoma County Human Trafficking Services
Crisis hotline: 24/7
Advocacy, counseling, and crisis support for survivors in Sonoma County. Services in English and Spanish.
Redemption House of the Bay Area
Support groups · Contact the organization for current meeting times
Trauma-informed support for human trafficking survivors in Sonoma County. Confirm meeting locations, schedules, and participation details with the organization.
Child & Elder Abuse Reporting
Child Abuse Reporting
Sonoma County Child Protection Hotline
Reporting hotline: 24/7
Report suspected child abuse, neglect, or exploitation in Sonoma County.
Napa County Child Protective Services
Reporting hotline: 24/7
Report suspected child abuse or neglect in Napa County. The service investigates reports and supports children and families.
Childhelp National Child Abuse Hotline
Available: 24/7
Crisis support, information, and referrals for people concerned about child abuse. For a report to local child protective services, use the county hotlines above.
Elder & Dependent Adult Abuse Reporting
Sonoma County Adult Protective Services
Reporting hotline: 24/7
Report suspected abuse or neglect of older or dependent adults, including physical, sexual, financial, or psychological abuse.
Napa County Adult Protective Services
Reporting hotline: 24/7
Report suspected elder or dependent adult abuse, neglect, or financial exploitation in Napa County.
Animal Emergency Services
Animal Control
Sonoma County Animal Services
Dispatch: Monday-Saturday, 8am-5pm · Main phone: Tuesday-Saturday, 9am-5:30pm
County animal services for injured, stray, or dangerous animals. This is the published main contact number, not a 24/7 emergency hotline. Location: 1247 Century Ct, Santa Rosa. For immediate danger to people, call 911.
Napa County Animal Services
Emergency field services: 24/7 · Non-emergency dispatch number below
Assistance with stray, injured, or dangerous animals and animal welfare concerns in Napa County. For immediate danger to people, call 911.
Emergency Veterinary Care
Emergency Animal Hospital of Santa Rosa
Emergency hospital: weeknights 6pm-8am; weekends and holidays 24 hours · Call ahead
Shares a facility with Redwood Veterinary Clinic, which handles daytime care during clinic hours. Staff are on site 24 hours a day across the two services. Location: 1946 Santa Rosa Ave, Santa Rosa.
VCA Animal Care Center of Sonoma County
Call ahead to confirm emergency availability
Veterinary care for urgent or serious medical problems in Rohnert Park. Location: 6470 Redwood Drive.
Solano-Napa Pet Emergency Clinic
Emergency care: 24/7 · Call ahead
Emergency veterinary care for Napa and Solano counties. Located in Fairfield.
ASPCA Animal Poison Control Center
Available: 24/7 · Consultation fee may apply
Expert help for suspected animal poisoning and toxic exposures.
Additional Resources
2-1-1 Sonoma County
Information and referrals: 24/7
Connect with housing, food, healthcare, and other local resources. Toll-free alternative: 1-800-325-9604. For power shutoff care coordination, type PSPS when texting 211211; this texting option is specifically for PSPS preparation.
American Red Cross Bay Area
Call for disaster assistance and current services
Disaster relief, shelter, and recovery services.
Directory layout and selected official sources reviewed . Service details can change; confirm hours, eligibility, and costs with the provider. This directory is not monitored for emergencies.