IMPORTANT: This page contains critical emergency contact information for Franz Valley residents. We recommend bookmarking this page and keeping printed copies readily available.
Sonoma County Emergency Services
Franz Valley is primarily served by Sonoma County emergency services.
Sheriff’s Office (Non-Emergency)
For non-emergency law enforcement issues in unincorporated Sonoma County areas
Emergency Information Hotline
Recorded information on local emergency conditions and county-wide emergencies
Napa County Emergency Services
Some Franz Valley areas may be served by Napa County services.
Office of Emergency Services
Emergency management and coordination for Napa County (not monitored 24/7)
Utilities & Infrastructure
PG&E Power Outages & Gas Emergencies
Report outages, downed power lines, and gas leaks. Sign up for PSPS (Public Safety Power Shutoff) alerts.
Health & Crisis Services
Poison Control Center
24-hour poison control hotline for poisoning emergencies and questions
Mental Health Crisis Line
24-hour mental health crisis services for Sonoma County
988 Suicide & Crisis Lifeline
988lifeline.org (includes chat option)
24/7 free and confidential support for anyone experiencing mental health, substance use, or suicidal crisis. Help for all ages including teens. Available in English and Spanish (press 2 or text “AYUDA”). Veterans: press 1 after dialing 988.
SAMHSA National Helpline (Substance Abuse)
24/7 free, confidential treatment referral and information service for individuals and families facing substance abuse disorders. Available in English and Spanish.
Domestic Violence & Support Services
⚠️ Safety Note: If you think your computer use might be monitored, please use a safer location to access these resources (friend’s house, library, etc.). All services listed are confidential and free.
Sonoma County Services:
YWCA Sonoma County – 24/7 Crisis Hotline
Sonoma County’s ONLY 24/7 domestic violence crisis hotline. Services include: confidential safe house shelter, counseling and therapy (sliding scale), support groups (English & Spanish), court advocacy, housing assistance, and children’s services.
Family Justice Center Sonoma County
Walk-ins and appointments weekdays 8:30am-4:30pm. Comprehensive support services, legal advocacy, law enforcement assistance, and counseling all in one location. No requirement to report to police.
Napa County Services:
NEWS – Napa Emergency Women’s Services
www.napanews.org (has quick-escape button)
24-hour hotline. Services include: 20-bed confidential safe house, sexual assault victim services, bilingual services (English/Spanish), children’s programs, court advocacy, transitional housing assistance, and support groups in Napa, American Canyon, and Calistoga. All services are voluntary and free.
National Resources:
National Domestic Violence Hotline
24/7 support in multiple languages. TTY: 1-800-787-3224. Confidential support, crisis intervention, information, and referrals.
Human Trafficking Support
⚠️ Safety Note: If you or someone you know may be a victim of trafficking, help is available. All calls and services are confidential. If you think your computer use might be monitored, please use a safer location to access these resources.
National Human Trafficking Hotline
humantraffickinghotline.org (text: 233733 or chat online)
24/7 confidential support for human trafficking victims and survivors. Available in 200+ languages. Report tips, get help, and connect with local services. Not a law enforcement agency.
Verity – Sonoma County Human Trafficking Services
24/7 crisis hotline serving human trafficking survivors in Sonoma County. Services in English and Spanish. Provides advocacy, counseling, and support.
Redemption House of the Bay Area
Support groups for human trafficking survivors in Sonoma County. Monthly meetings (1st & 3rd Thursday, 5:30-7pm) with culturally competent, trauma-informed support.
Child & Elder Abuse Reporting
⚠️ If a child or elder is in immediate danger, call 9-1-1 first. These hotlines are for reporting suspected abuse or neglect.
Child Abuse Reporting:
Sonoma County Child Protection Hotline
24/7 hotline to report suspected child abuse or neglect in Sonoma County. All calls are confidential. Responds to physical abuse, sexual abuse, neglect, or exploitation of children.
Napa County Child Protective Services
24/7 emergency response hotline for suspected child abuse or neglect in Napa County. Investigates reports and provides support to families and at-risk children.
Childhelp National Child Abuse Hotline
24/7 national hotline providing crisis intervention, information, and referrals. Available in 170+ languages.
Elder & Dependent Adult Abuse Reporting:
Sonoma County Adult Protective Services
24/7 hotline for reporting suspected abuse or neglect of adults age 60+ or dependent adults ages 18-59. Investigates physical, sexual, financial, and psychological abuse.
Napa County Adult Protective Services
24/7 emergency response for elder or dependent adult abuse. Confidential and anonymous reporting available. Investigates abuse, neglect, and financial exploitation.
Animal Emergency Services
Animal Control:
Sonoma County Animal Services
For injured, stray, or dangerous animals. Animal control services including wildlife concerns, lost pets, and animal-related emergencies.
Napa County Animal Services
For stray, injured, or dangerous animals in Napa County. Provides animal rescue, transportation of sick/injured animals, and enforces animal welfare laws.
Emergency Veterinary Care:
Emergency Animal Hospital of Santa Rosa
24/7 veterinary emergency care. After-hours (Mon-Fri 6pm-8am) and weekends/holidays. Located at Redwood Veterinary Clinic on Santa Rosa Avenue.
VCA Animal Care Center of Sonoma County
Emergency veterinary services in Rohnert Park. 6470 Redwood Drive. Advanced care for urgent or serious medical problems.
Solano-Napa Pet Emergency Clinic
24/7 emergency veterinary services for Napa and Solano counties. Located in Fairfield. No appointment necessary, but call ahead.
ASPCA Animal Poison Control Center
24/7 hotline for animal poison-related emergencies. Consultation fee may apply.
Additional Resources
2-1-1 Sonoma County
24/7 information and referral service connecting you to health and human services resources. Available in 150+ languages. Text your zip code to 898-211 or call toll-free 1-800-325-9604 for assistance with housing, food, healthcare, and more.
American Red Cross Bay Area
Disaster relief, shelter, and recovery services